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Shipping Coverage: Beilyrose.com provides shipping services exclusively to the United States and Canada. We do not offer international shipping to other countries or regions at this time.
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Processing & Delivery Time: Order processing typically takes 1-3 business days (excluding weekends and holidays) from the date of payment confirmation. After processing, standard delivery time is 3-7 business days for most regions in the United States and 5-10 business days for Canada. Remote areas may require an additional 2-3 business days for delivery. Please note that delivery times are estimated and may be affected by factors such as weather conditions, customs clearance procedures, and peak shopping seasons.
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Order Tracking: Once your order is shipped, we will send a shipping confirmation email containing a unique tracking number to your registered email address. You can use this tracking number to check the real-time delivery status of your package on our website or through the official website of the logistics carrier (such as USPS, FedEx, UPS for the United States; Canada Post for Canada) . If you do not receive the tracking information within 4 business days after placing your order, please contact our customer service team at service@gfavora.com for assistance.
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Shipping Fees: Shipping fees are calculated based on the total weight of your order, the delivery destination, and the selected shipping method. The specific shipping cost will be displayed on the checkout page before you complete the payment. We occasionally offer free shipping promotions for orders that meet a certain minimum purchase amount; please refer to our website’s promotional announcements for details.
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Customs & Duties: For shipments to Canada, packages with a declared value of 20 Canadian dollars or less are exempt from GST/HST/PST, customs duties, and customs handling fees . For packages with a declared value exceeding 20 Canadian dollars, additional taxes (GST/HST/PST) and customs duties (depending on the product category) may apply. For shipments to the United States, all applicable customs duties, taxes, and fees are the responsibility of the recipient. Beilyrose.com does not bear any customs-related fees. It is recommended that you check the local customs regulations of your region before placing an order to understand the relevant fee standards.
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Package Privacy & Packaging: We attach great importance to your privacy. All products (especially lingerie items) will be shipped in discreet, unmarked packaging to ensure that the contents are not visible . The packaging is designed to protect the products from damage during transportation, ensuring that you receive your order in perfect condition.
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Lost or Damaged Packages: We work with reputable logistics carriers to ensure the safe delivery of your packages. If your package is lost or damaged during transportation, please contact our customer service team within 7 days of the estimated delivery date. We will assist you in filing a claim with the logistics carrier and provide solutions such as reshipping the product or issuing a full refund after confirming the situation . Please note that we are not responsible for package loss or damage caused by incorrect delivery addresses provided by the customer.
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Special Notes: Lingerie and underwear are personal hygiene items. For reasons of health and hygiene, once these items are shipped, they cannot be returned or exchanged unless they are defective or incorrectly shipped . If you have any questions about the shipping policy, please feel free to contact our customer service team at service@gfavora.com.
